eohwa.blogg.se - Hp smart doctor

Delete any printer entry or any entry which says “Unknown device”. Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise.Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".Once in device manager, click on the view tab in the top & choose “Show hidden devices”.Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.

Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

Go to Control panel – Programs and feature – Select all the HP printer entries and uninstall them.

Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.įirst, unplug the USB cable from the printer if present. I understand you would like the smart app to work and help you scan, I will definitely let the team know.īut, could you please try the below steps and install drivers. I'm aware my printer is not listed as a Windows 10 compatible printer but as I said it had been working fine until recently.Īnyone else having this same issue? Any help is appreciated. However, I'm able to scan documents using the HP Scan app that comes with the "full solution" update package. It detected a later version was available so it installed updated PCLmS and scan drivers but that didn't correct the issue.

I ran HP Print and Scan Doctor to troubleshoot the issue. I don't know what the original version number is. I know I wasn't required to sign up for an account to scan when I first used the app so it must have been updated in the past year (see FAQ "Why do I need to sign in or create an account to use HP Smart?"). I'm currently running Windows 10 Version 1909 and HP Smart version 128.1.219.0. If the problem persists, visit the HP Support website." Check your printer to make sure the device is online, and then try again. The printer still activates the document feeder so I know it's not a network communication issue but an image of the document is not captured and an error message is displayed: "Scanner Not Found. Then recently I began getting a "scanner not found" error when attempting to scan a document. Business PCs, Workstations and Point of Sale Systemsĭuring the past year I was able to scan documents from my HP Color LaserJet Pro MFP M177fw using HP Smart app in Windows 10.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.